Levels of Perspective - Perspective 3 - The Process (Part 3)

Updated: Jul 22, 2020

Welcome back everyone!!! And for those who are just joining, welcome! As many are aware, since January we have been discussing the different levels of perspective to understand an organization. In January, we started with understanding the organization. In March, we discussed customer experience and we started this month discussing business process. If you missed any of those discussions you can find them here. In the coming months we will be discussing business rules, systems and data. We spend 2 months on each topic, wrapping up each topic with a video interview with an industry expert on that topic.

It's now time to move on to Part 3 of Perspective 3 - The Process.


There are many reasons you will want to analyze a process. You may want to analyze a process to find process inefficiencies. You may want to analyze a process to obtain metrics on how long it takes to process certain activities, or tasks, within the process. You may want to analyze a process to understand more. Here are some steps you can take to analyze a process:

  1. Define – define the reason(s) you want to analyze the process. As stated above there are many different reasons to analyze a process, and if you have a specific focus you want to make sure you don’t go off on tangents.

  2. Observe – observe the process in action if you have not had a chance to do that as of yet. You may find there are steps done you weren’t even aware of, or it can be another level of clarity on exactly how the process flows. If there are multiple people who conduct the process watch more than one person to see how each one performs the process. There are a lot of insights that can be gained this way.