Hey everyone, Paula here! Are you still with me on this perspective journey? I hope so, because it's been a great time of knowledge share. Clearly you are b...

I would love to hear from you! Everyone has a career story and I would LOVE to hear yours. When I started my career 20 years ago I had the desire to become...

I'm quite sure you have heard feedback is a gift.  I certainly agree feedback is a gift, but let's keep it real,  feedback can be hard to swallow.  Really ha...

We see it happen all the time.  All of us have watched companies that have great brands go through situations where their brands are questioned.  These parti...

A few years ago, I had the opportunity to provide my insights on some topics for a book a friend of mine was writing.  While I was being interviewed during t...

In April, we wrapped up Perspective 2 on “The Customer”.  We learned why the focus on the customer is important. In addition, we learned how to create custo...

Hello everyone!!! I hope everyone is staying safe and healthy. It is now time for Part 3 of Perspective 2 - The Customer. In this post we will focus on one...

I had the wonderful opportunity to speak on Diversity and Inclusion for the BA Summit hosted by Penny Pullan. Take a listen and let me know what you think b...

In my last blog post we discussed what is meant by customer experience. We discussed the components of empathy, quality, personalization, channels and metri...

Hello everyone!!!!! I hope all of you are staying safe, and healthy, during this challenging time in the world. I'm also hoping everyone is adhering to the ...

In this series I started discussing the various Levels of Perspective in an Organization. The first in the series focused on the actual Organization itself. ...

To wrap up Perspective 1: Organization, I had the pleasure of conducting a live interview with my dear friend, and colleague, Columbus Brown. Columbus posse...

Perspective 1 - Organization

Happy New Year to you everyone!!! I hope the New Year has started out great for you. As many of you are aware, and some may not be, I take the last two week...

As a martial artist one of the hardest conversations to have is with a parent who feels their child should have received the next level belt achievement. I ...

When you study martial arts there are many precise movements that work together to produce a powerful motion to protect one’s self. In order to understand t...